Relocate to Malta Service Delivery Manager (Consulting/Big 4) Job at Black Pen Recruitment, Washington DC

VUsvVXZQakdJRFdocjhaNTRpYjNOMlJpUGc9PQ==
  • Black Pen Recruitment
  • Washington DC

Job Description

Our client’s Microsoft Business Solutions team is a Microsoft Gold Partner and leader in Microsoft software implementations for medium to large organisations, providing their clients with the ability to keep up with the ever-changing digital world by implementing Microsoft’s Enterprise Resource Planning (ERP) and Customer Engagement (CE) software from the Microsoft Dynamics 365 (D365) software line. As they continue to grow and strengthen their support and managed services offerings, they are seeking an experienced Service Delivery Manager to join their team.


Job Type: Full Time

Work Place: Onsite

Location: Malta, Europe (Relocate to Malta)

Relocation : VISA & Relocation Package Included

Requirements

  • Minimum of 7 years’ service delivery management experience working within an IT Support/Managed Services environment
  • Good communication skills and an excellent command of English language
  • Strong customer focus with the ability to operate at all contact levels including senior manager/director level
  • Demonstrable problem-solving skills
  • Strong commercial acumen, with the ability to identify and effectively communicate commercial opportunities and issues
  • Organised and delivery focused, strong planning skills and process driven
  • Superior time-management skills along with strong sense of urgency
  • People orientated, with team lead qualities, with experience of influencing and impacting leadership communities at varying levels
  • Able to work independently with minimal direction
  • ITIL certified


Responsibilities

  • Provide end to end ownership of customer service contracts
  • Building relationships with customers to ensure renewals year on year of managed service contracts
  • Financial Responsibilities for the commercial elements of the customer service contracts
  • Work across our ITIL based services, incident, problem, change and release management processes to make sure that excellent customer experience is always delivered
  • Coordinate effort and liaise between onshore, nearshore and offshore teams
  • Ensure that an excellent service is being consistently delivered, and end customers always receive the contracted services
  • Ensure effective management and process controls are in place, and escalation is effective where necessary
  • Act as a point of contact and escalation for contracted end customers
  • Track performance of services and prepare reporting on SLAs & KPIs
  • Produce regular management reports for customers and attend review meetings
  • Provide analysis, feedback and actions based on trends, root cause analysis and other reports
  • Manage service improvement plans, inclusive of formalised creation and ownership with end customers
  • Working as a team to make sure continual improvement of our service
  • The Employee is required to follow our client’s Information Security Policies (ISP and ISMP) at all times


Microsoft Business Solutions Overview

Your long-term future is every bit as important to our client as it is to you. That’s why their aim is to give you experiences that will stay with you for a lifetime. Whether it’s great training and development, mobility opportunities or corporate responsibility volunteering activities – you’ll gain a wealth of experiences on which to build a rewarding career. Our client is a firm that encourages you to be yourself, values your contribution, and inspires you to act as a role model, always focused on doing the right thing for each other, their clients, and their communities.


This sets out all the different ways you’ll be rewarded at the firm. Among other things, you can benefit from honest conversations about your career as well as a range of other rewards. In all these ways and more, they have created an environment that can bring out the best in you.


#Bethechange and #makethechange. Join our client’s talented, successful team and make the leap into the future.


Don’t worry, our client knows that relocation can be a challenge, which is why they have an extremely supportive onboarding team to help you throughout this process! - They provide relocation support for you and your family. Our client is looking forward to meeting you and seeing you grow.

Job Tags

Full time, Relocation, Relocation package,

Similar Jobs

829 Studios

E-Commerce Manager (Lifestyle brand client) Job at 829 Studios

 ...Own site taxonomy, navigation, filters, and product organization to maximize findability and elevate the path-to-purchase. Manage product lifecycle online, including SKU setup, enrichment, categorization, cross- sells/upsells, and asset management.... 

Arctic Snow and Ice Control

Snow Plow Operator: Skid Steer/Wheel Loader - Sturtevant/Oak Creek Job at Arctic Snow and Ice Control

 ...Available locations: Sturtevant Oak Creek Glendale Operators are required to plow parking lots as directed by dispatch or field...  ...required for the position. You should be proficient in: Skid Steer Operation Current CDL License Excellent Communication... 

First National Bank of Omaha

Bilingual Customer Care Sr. Specialist Retail $18hr + 10% Lang Differential Job at First National Bank of Omaha

 ...into your solidified shift/schedule and work remotely from home. You would transition into one of the...  ...: Handle inbound and outbound calls to address customer inquiries and provide...  ...within a 90 mile radius of a service center. This will ensure employees can get equipment... 

HumanEdge Travel Healthcare

Travel Nurse RN - PACU - Post Anesthesia Care - $2,768 per week Job at HumanEdge Travel Healthcare

 ...HumanEdge Travel Healthcare is seeking a travel nurse RN PACU - Post Anesthesia Care for a travel nursing job in Plymouth, Massachusetts. Job Description & Requirements ~ Specialty: PACU - Post Anesthesia Care ~ Discipline: RN ~ Start Date: ASAP ~ Duration... 

Philips

Regional Sales Leader -Ultrasound General Imaging (West Region) Job at Philips

 ...responsible for leading sales and commercial partnerships, developing sales strategies and forecasts, managing Account Managers, ensuring financial and performance targets are met, fostering customer relationships, overseeing sales promotions, and directing talent...