Job : ServiceNow Project Manager
Location : New York City, NY
skills : project management, risk management, PMP
ServiceNow Project Manager
New York City, NY/ Hybrid
GC/USC
Position Summary:
We are seeking a detail-oriented and collaborative Business Project Manager to support the successful delivery of the ServiceNow Enterprise Risk Management (ERM) implementation. This role will oversee business-side activities, drive stakeholder engagement, and coordinate with the implementation partner and Guardian teams to ensure timely, high-quality delivery.
Key Responsibilities:
Project Oversight & Coordination
Collaborate with the implementation partner s project manager and IT PM to manage the integrated project plan.
Manage project risk and issue tracking with internal and external teams in partnership with Implementation partner and Guardian IT PM.
Facilitate review and signoff of business deliverables.
Manage the calendar of business activities and deliverables.
Stakeholder Engagement & Cross-functional collaboration
Manage communications, including scheduling and preparing content for Steering Committee, Leader s Council, and Working Group meetings.
Manage review efforts for business deliverables, including facilitating QA/UAT sign-off from Guardian stakeholders.
Manage the UAT exercise with business stakeholders and implementation partner.
Coordinate meeting cadences across business workstreams.
Support implementation partner requests for information and documentation.
Qualifications:
10+ years of experience in project management, preferably in enterprise software or risk management implementations.
Strong grasp of business processes, stakeholder engagement, and change management.
Demonstrated experience and success in coordinating projects
Demonstrated experience and success in developing executive level communications
Action-oriented, meticulous, and quality-focused
Ability to juggle multiple workstream and activities at the same time
Proactive, self-motivated person, able to work independently
Good verbal and written communicator and Can Do attitude
Ability to communicate the business and technology owners
Proficiency in project management tools (e.g., MS Project, JIRA).
PMP or equivalent certification is a plus.
Preferred Skills:
Experience working with global consulting partners on enterprise projects.
Experience managing implementations of ServiceNow GRC modules (IRM, BCM, TPRM).
Knowledge of ServiceNow GRC a plus
Excellent communication, facilitation, and organizational skills.
Ability to manage multiple priorities in a fast-paced, cross-functional environment.
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