Job Description
Justt is a leader in the chargeback automation industry, providing hands-free, AI-driven solutions that help merchants reclaim revenue with accuracy and speed. Our mission is to remove friction from the payment dispute ecosystem so businesses can stay focused on what truly matters: growth. We're a forward-thinking, high-velocity company that values accountability, creative problem-solving, and operational excellence.
You will play a critical role in scaling our GTM engine as we scale to $100M+ ARR. This is a highly cross-functional, hands-on role where you will build enablement programs, optimize sales and CS processes, and ensure our customer-facing teams have the training, content, and workflows they need to execute with excellence. You'll partner closely with Sales, CS, Marketing, Finance, and Product to translate strategy into high-quality execution.
Key Responsibilities
Enablement & Training
- Design and deliver comprehensive onboarding programs for Sales (AEs), BDRs, Sales Engineers, and CS teams
- Build structured 30-60-90 day ramp plans with clear milestones and role-specific assessments
- Develop and deliver ongoing training: discovery, demo, objection handling, negotiation, prospecting, technical enablement
- Create enablement content: playbooks, call scripts, process documentation, training videos
- Build certification programs for key competencies and sales/CS methodologies (MEDDIC, etc.)
- Facilitate skills workshops, role-playing exercises, and coaching sessions
- Partner with Product on feature release training and demo best practices
- Coach managers on how to develop and reinforce skills with their teams
- Build and maintain centralized enablement library organized by role and use case
Process Optimization & Scalability
- Document and standardize processes across the customer lifecycle: prospecting → close → handoff → renewal
- Identify bottlenecks and inefficiencies in sales and customer workflows; lead improvement initiatives
- Design scalable, repeatable processes that support a high-growth environment
- Build role-specific playbooks for common scenarios with talk tracks and templates
- Partner with Revenue Operations on process implementation in systems (Salesforce, Gong)
- Ensure all GTM processes map tightly to company OKRs and KPIs
- Drive adoption of methodologies and processes—not just documentation
Deal & Performance Support
- Provide coaching and support on strategic deals: deal strategy, qualification, objection handling
- Conduct regular deal reviews with reps and managers
- Analyze won/lost deals to identify patterns and improve approach
- Shadow calls and meetings, provide feedback
- Work closely with CS team on renewal strategies and expansion plays
- Support deal desk activities and deal structure guidance
Cross-Functional Collaboration & Rhythms
- Partner with Marketing on campaign enablement, messaging training, and content distribution
- Collaborate with Revenue Operations on tool rollouts, reporting, and process automation
- Work with Product on launch readiness and customer feedback loops
- Support cadence building: QBRs, pipeline calls, team training sessions, and GTM rhythms
- Align enablement roadmap with GTM strategy and CRO priorities
- Present enablement metrics and impact to senior leadership
Program Management & Measurement
- Build enablement calendar and communication cadence
- Track enablement effectiveness: time-to-productivity, certification completion, win rates, ramp metrics
- Measure correlation between training and performance outcomes
- Continuously iterate programs based on feedback and data
- Manage external trainers and consultants
REQUIREMENTS
- 5-7+ years in Revenue Enablement, Sales Enablement, Sales Operations, or Sales/CS Management in B2B SaaS
- Proven track record building enablement programs across multiple GTM functions (AEs, BDRs, SEs, CSMs)
- Experience supporting or scaling a startup toward $100M+ ARR
- Strong understanding of full customer lifecycle from prospecting through renewal/expansion
- Experience with sales and CS methodologies (MEDDIC, SPIN, Challenger, Customer Success frameworks)
- Excellent presentation and facilitation skills—you can train and engage audiences
- Strong content development skills for training materials and playbooks
- Experience documenting and standardizing sales and CS processes
- Deal desk experience and understanding of deal structure/negotiations
- Familiarity with SaaS GTM tools: Salesforce, HubSpot, Apollo, Gong, Outreach/SalesLoft
- Strong business acumen and ability to partner across Sales, CS, Marketing, Finance, and Product
- Excellent project management skills with ability to manage competing priorities
- Ability to create high-quality documentation and communicate clearly across technical and non-technical groups
- Self-starter who can build programs with limited direction
- Comfortable working across timezones with overlap for Israel/EMEA teams
Preferred:
- Background in sales, BDR, CS, or SE role (you've been in the seat before)
- Experience at high-growth B2B SaaS companies post-Series C
- Experience enabling technical or complex products
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