Job Title: Patient Services Representative
Location: New York, NY 10003
Schedule: Monday – Friday, 8:00 AM – 5:15 PM
Hours per Week: 37.5
Hours per Day: 7.5
Position Overview:The Patient Services Representative plays a key administrative and customer service role in a clinical setting. This position supports patients and the healthcare team by performing front-desk duties, registration, appointment scheduling, insurance verification, and basic billing support while maintaining a high level of patient satisfaction.
Responsibilities:Clinical/Administrative Support:
Register and update patient information in clinical and billing systems (Eagle, IDX).
Schedule appointments and ancillary services using IDX and other internal systems.
Make reminder calls and handle no-show notifications; print and distribute appointment schedules.
Collect patient payments including co-pays, match to charges, and process deposits in coordination with billing.
Perform accurate charge entry and assign ICD-9-CM or CPT-4 codes into systems.
Monitor and maintain clerical supplies inventory.
Process managed care referrals.
Reconcile daily collections and ensure deposits are properly documented.
Customer Service & Communication:
Greet and check-in patients, providing assistance with forms and general information.
Monitor patient flow and maintain communication with patients and staff regarding wait times or delays.
Resolve or escalate complex billing and scheduling issues.
Ensure compliance with insurance and billing guidelines.
Assist patients with transportation coordination and follow-up information as needed.
Maintain effective, courteous communication with patients, families, and staff.
Team & Support Functions:
Assist in training and orienting new or temporary staff.
Perform clerical duties such as filing, mail distribution, and lab result tracking.
Participate in departmental customer service initiatives and improvements.
Support data collection or research-related clerical tasks when needed.
High School Diploma or equivalent required.
1+ year of experience in a medical office, hospital, or clinical environment.
Working knowledge of medical terminology and insurance guidelines.
Experience with IDX and Eagle systems preferred.
Basic coding knowledge (CPT-4 and ICD-9-CM).
Typing speed of 25–35 WPM with high accuracy.
Strong interpersonal and communication skills.
Ability to multitask in a fast-paced, patient-facing environment.
Detail-oriented with sound problem-solving skills.
Demonstrated ability to manage sensitive patient information confidentially.