Job Description

JOB SUMMARY/PURPOSE

Delta Utilities is seeking an IT Support Technician, who plays a crucial role in implementing and maintaining Delta Utilities’ technology infrastructure. They provide technical assistance to end-users, ensuring smooth operations and resolving any issues related to hardware, software, cloud, and network systems. 

ACCOUNTABILITIES AND ESSENTIAL FUNCTIONS

Technical Support:  

• Respond to user inquiries via phone, email, or in person.

• Diagnose, troubleshooting and resolve user access issues, hardware and software problems, cyber security incidents, and cloud technology issues.

• Install, configure, and upgrade computer systems, peripherals, software and cloud-based applications. Coordinate with remote support teams.

• Provide guidance on best practices for using technology effectively.

• Track requests, issues and activities using a ticketing system. Provide status of ticket and issue resolution to users and management.

Network Management:  

• Monitor network performance and address connectivity issues.

• Set up and manage network devices (routers, switches, firewalls).

• Set up and manage secure connections the company’s cloud providers and work with vendors to troubleshoot and resolve connectivity and access issues.

• Ensure data security and compliance with company policies.

Software Maintenance:  

• Install, update, and maintain operating systems and software applications.

• Assist users with software installations and license management.

• Troubleshoot software compatibility issues.

• Work with cloud provider and SaaS vendors to troubleshoot and support users in accessing the software.

Hardware Maintenance:  

• Repair or replace faulty hardware components (e.g., RAM, hard drives, motherboards).

• Maintain inventory of hardware assets.

• Coordinate with vendors for warranty repairs.

User Training and Documentation:  

• Conduct training sessions for employees on technology usage.

• Assist with the development of company IT Policies and Procedures.

• Create and update user manuals and documentation.

• Educate users on cybersecurity best practices.

Security and Data Protection:  

• Implement security protocols (firewalls, antivirus software, encryption).

• Monitor for security breaches and respond promptly.

• Backup critical data and ensure disaster recovery plans are in place.

Collaboration and Communication:  

• Work closely with other IT team members and departments as well as, vendors, sub-contractors and consultants.

• Communicate technical information clearly to non-technical users.

• Participate in IT projects and technology implementations and upgrades.

Continuous Learning:  

• Stay informed about industry trends and emerging technologies.

• Obtain relevant certifications (e.g., CCNA, Microsoft Certifications, Microsoft Azure Fundamentals).

MINIMUM REQUIREMENTS

Minimum education required of the position

• Preferred: Bachelor’s degree in Computer Science, Information Technology, or related field

Minimum experience required of the position

• 1+ years of experience in IT support, help desk, or a similar technical support role.
• If no prior IT support experience, applicants with an IT-related degree, certifications, or internship experience will be strongly considered.
• Experience with troubleshooting hardware, software, and network issues in a professional environment.

Minimum knowledge, skills and abilities preferred of the position

• Strong problem-solving skills and attention to detail.

• Excellent communication and customer service skills.

• Eager to learn

• Familiarity with Windows, mobile (iOS/Android), and Linux operating systems.

• Knowledge of DNS, DHCP, and basic networking concepts.

• Knowledge of Microsoft O365 and related products and services. 

Any certificates, licenses, etc. required for the position

• CompTIA A+, Network+, Microsoft 365 Certified, or Azure Fundamentals are a plus.

Physical Requirements

• Able to operate a motor vehicle, including the ability to enter and exit vehicle unassisted.
• Able to perform on-site inspections.
• Able to sit for extended periods of time.
• Able to exert up to 50 Lbs. of force occasionally, and /or a minimal amount of force frequently to lift, carry, push or otherwise move objects.

Working Conditions

The Physical Demands described here are representative of those that must be met by an employee to successfully perform the Accountabilities and Essential functions of the job. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions.

• Perform other job-related duties as assigned, within your scope of responsibilities.
• Job duties are performed in a normal and clean office environment with normal noise levels but may occasionally need to travel to remote locations.
• Work is predominately done while standing or sitting.
• Able to work regular hours, with occasional overtime.
• This role may require occasional travel between office locations within New Orleans, LA or Baton Rouge, LA or remote support for field staff. On-call availability may be required for critical issues.
• Able to respond to emergency calls and/or callouts and occasionally return to work while off duty.
• May be required to remain in the service area during emergency events and assume responsibilities assigned by the company to aide in restoration efforts.

About Delta Utilities

Delta Utilities is a natural gas utility headquartered in New Orleans that provides safe, reliable natural gas services across Louisiana and Mississippi. We understand the value of dependable energy and our important role in building stronger, more resilient communities. Delta Utilities is a $1.7 billion organization that represents 600,000 customers and is among the top 40 natural gas utilities in the United States.

Delta Utilities acquired CenterPoint Energy's natural gas utility operations in Louisiana and Mississippi in April 2025 and acquired Entergy's natural gas utilities in Baton Rouge and New Orleans in July 2025.

Delta Utilities is regulated by the Louisiana Public Service Commission, the Mississippi Public Service Commission, and the New Orleans City Council. We work closely with our regulatory agencies to deliver safe and reliable natural gas service and maintain fair rates for our customers.

Learn more at  .

Delta Utilities and associated entities are equal-opportunity employers. We do not discriminate against employees or applicants for employment on any legally recognized basis or any protected class under federal, state, or local law.

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