Job Description

Duties Description

Under the direction of a Senior Investigator, within the Compliance/Enforcement Unit, the position will conduct field visits and manage their own caseload in a timely and efficient manner. And communicate clearly with employees and employers daily while in the field and from the office. The Investigator instructs them on the requirements of the Workers’ Compensation Law. Specific duties include, but are not limited to:

• Visit individuals, businesses, and agencies to gain info/documentation, and to secure employer cooperation and compliance.
• Demonstrate through daily usage, mastery of relevant information technology, including but not limited to the Investigator Mobile Application, IC2, CIS, and Insurance Compliance Investigation Maintenance; research engines; and solid knowledge of Workers' Compensation Law as relates to enforcement unit procedures and related claims processes. Stay abreast of enforcement-related Workers' Compensation Board program requirements.
• Proper use of Board-issued equipment, such as iPad and iPhone, as designated in enforcement procedures and manuals.
• Make phone calls, e-mails, faxes + various forms of written correspondence to gain/report info. Complete a minimum of three full field days per week.
• Write clear, concise, factual reports.
• Serve all legal documents including stop-work orders and subpoenas timely.
• Answer routine questions from the public politely and professionally.
• Complete investigations and corresponding reports on time.
• Pro-active investigation of suspected non-compliance and quick/decisive response to perceived problems.
• Maintain good working relationships with supervisor and co-workers. Report difficulties with specific assignments to supervisor and immediately support other team members to maximize unit effectiveness.
• Maintain accurate records of activity using the Investigator Mobile Application and IC2. Safeguard the confidentiality of records, procedures, and persons.
• Exercise good judgment when: preserving safety; judging feasibility / predicting likely outcome of contemplated actions; refining and improving investigative techniques.
• Attend all agency/unit-required meetings and training sessions.
• Timely completion of all mandatory SLMS training classes.
• Approximately 60% travel may be required.

Minimum Qualifications

NY HELPS

This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS). For the duration of the NY HELPS Program, this title may be filled via a non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply.

At a future date, it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State. While serving permanently in an NY HELPS title, employees may take part in any promotion examination for which they are qualified.

Appointment title will be dependent upon qualifications of the candidate selected. Candidates may be required to serve a one-year traineeship that leads to the SG- 16 position. The traineeship would include the SG-13 Trainee position. After successful completion of the one-year traineeship the incumbent will advance to the SG-16 level.

Non-competitive Minimum Qualifications

For the Investigative Officer Trainee position, candidates must have four years of experience gathering and securing information and evidence from a variety of sources through independent, non-structured activities including the preparation and submission of detailed narrative reports describing the method of gathering the evidence and the results of the investigations.

Experience in auditing, interviewing, building security surveillance, traffic enforcement, or performing routine inspections or surveys will NOT be considered investigative experience.

Substitutions: an associate degree can substitute for two years of specialized experience; and a bachelor's or higher degree can substitute for four years of specialized experience.

For the Investigative Officer 1 position, candidates must have five years of experience* in a field investigative position conducting interviews of witnesses and others, taking written statements and affidavits, collecting and analyzing physical and documentary evidence, and preparing detailed written reports of investigative findings.

• Types of Investigative experience that could be considered qualifying: experience in such positions as police detective, insurance investigator, licensed and registered private investigator, federal investigator, state investigator, municipal investigator, child protective services investigator, in an investigative position involving trial preparations and detailed reports, or investigations within a branch of the Armed Services are examples which meet the Minimum Qualifications.

Examples of non-qualifying experience include but are not limited to: experience in routine police patrol work, security guard or related security position, tax collector, collector of delinquent accounts, credit checker, legal assistant/attorney, hotel or store detective, loss prevention officer, parole officer, correction officer, guard, inspector, or experience in adoption and/or foster care placement.

Substitutions: an associate’s degree in criminal justice or related field may substitute for TWO years of qualifying experience. A bachelor’s degree in criminal justice or related field may substitute for FOUR years of qualifying experience. Related fields include: cyber security, law enforcement, police science, criminal justice administration, criminology, criminal investigation, police studies, public justice, forensic accounting, forensic psychology, forensic science, economic crime management, or homeland security.

55 B/C Qualifications

Individuals certified eligible for the 55b/c program under the Governor’s Program to Hire Persons/Veterans with Disabilities pursuant to Section 55b/c of the Civil Service Law will also be considered. To be considered, you must meet the minimum qualifications and provide a copy of your letter of eligibility with your response. Candidates must meet the non-competitive minimum qualifications listed above.

Competitive Minimum Qualifications

CIVIL SERVICE LIST APPOINTMENT:

Candidates must be reachable on the appropriate Civil Service eligible list.

Transfer Qualifications

Candidates must have one year permanent competitive or non-competitive 55 b/c service as an Investigative Officer 1, or be eligible to transfer under section 70.1 or 70.4 of the Civil Service Law.

Additional Comments

Please Note: This position requires both in-office and remote work. A hybrid telecommuting schedule can be discussed with the hiring manager during the interview.

We offer a work-life balance and a generous benefits package, worth 65% of salary, including:

Holiday & Paid Time Off

• Thirteen (13) paid holidays annually.
• Thirteen (13) days of paid vacation leave in year one, increasing to 20+ days with additional years of service.
• Five (5) days of paid personal leave annually.
• Thirteen (13) days of paid sick leave annually for PEF/CSEA and eight (8) days paid sick leave annually for M/C.
• Annual professional leave and educational leave opportunities for eligible staff.

Health Care Benefits

• Eligible employees and dependents can choose from a variety of affordable and generous health insurance programs.
• Family dental and vision benefits at no additional cost.

Additional Benefits

• Public Service Loan Forgiveness (PSLF).
• Enrollment in the New York State pension system which has earned the distinction of being one of the best-managed and best-funded plans in the nation OR Optional Retirement Defined Contribution Plan with 8% salary match (eligibility requirements apply).
• NYS Deferred Compensation and an exclusive 403(b) Optional Retirement Savings Plan.
• Paid Parental Leave for all employees and Paid Family Leave (M/C Only).
• Eligibility for various life insurance options.
• Access to NY 529 and NY ABLE College Savings Program
• Flexible Spending Program, which allows employees to set aside pre-tax payroll deductions for eligible health care and dependent care expenses.

For new State employees appointed to graded positions, the annual salary is the hiring rate (beginning of the Salary Range) of the position. Promotion salaries are calculated by the NYS Office of the State Comptroller in accordance with NYS Civil Service Law, OSC Payroll rules and regulations and negotiated union contracts.

The Workers’ Compensation Board (Board) is an equal opportunity employer. The Board does not discriminate based upon age, race, creed, color, national origin, sexual orientation, gender identity or expression, religion, military or veteran status, sex, disability (including pregnancy-related conditions), predisposing genetic characteristics, familial status, marital status, status as a victim of domestic violence, or other applicable legally protected characteristics. The Board is dedicated to eliminating injustices and ensuring diversity in our workforce so we can better serve our staff and create a space where all feel safe to be themselves. To help meet those goals, we encourage applicants from marginalized communities to apply. We are looking for candidates who are committed to working in and contributing to an environment that fosters a sense of belonging, as well as inclusion, and celebrates people of all backgrounds, identities, experiences, and perspectives.

We are happy to provide reasonable accommodations during the hiring process. If you have a disability or special need that requires a reasonable accommodation, please send a request to officeofgeneralcounsel@wcb.ny.gov.

Job Tags

Permanent employment, Full time, Traineeship, Work at office, Immediate start, Remote work, Flexible hours, 3 days per week,

Similar Jobs