Job Description

Job Description Lead research, development and design of new and existing high-end residential security and AV systems solutions.  Develop detailed, custom security system designs that are precisely tailored to the unique architectural characteristics of high-end residential projects and the specific security and lifestyle needs of the client.  Significant experience integrating diverse technologies (e.g., advanced access control, multi-layered intrusion detection, sophisticated video surveillance, and potentially smart home automation systems).  Developing comprehensive technical specifications, system drawings, and product submittals, while staying abreast of the latest advancements in high-end security and residential technologies.  Experience working with high-end construction finishes and navigating complex wiring scenarios in luxury homes  Setup, configuration and integration of security solutions in lab and production environments.  Analyze production physical security systems performance and recommend improvements.  Resolve complex system issues for physical security systems  Triage customer requests and collaborate with Project Management and System Administration teams  Troubleshoot system performance issues and implement corrective actions  Part of a 24/7 on-call rotation as part of sustainment of the deployed solutions  Provide training on newly deployed security systems to cross-functional teams, including the development of training documentation, videos, and other training tools.  Coordinate with field personnel and/or engineering teams  Present solutions and outcomes to stakeholders and leadership.  Document and provide updates to stakeholders and teams on progress, blockers and recommendations.  Perform preventive maintenance tasks including system back-ups, error log reviews, database size analysis, and integrity checks  Effective communication with customers, manufacturers, vendors, and system administrators  Perform all duties with minimal direct supervision. We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form ( . The EEOC "Know Your Rights" Poster is available here ( . To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: . Skills and Requirements High School Diploma with 10+ years of experience with installation, troubleshooting and/or testing of electronic security systems or  Associates with 8+ years of experience or  Bachelor's Degree with 5+ years experience or  Master's Degree with 3+ years experience Desired / Advantageous Qualifications:  Strong experience working with residential alarm systems, such as DSC, DMP, Bosch, ELK and other industry leading platforms.  Strong experience working with and/or certification with electronic security (VMS/ACS) systems and applications like Genetec, CCURE, Lenel, HID, Axis, Hanwha, 2N, and/or others.  Extensive familiarity with high-end residential physical security designs, standard operating procedures, security operations, and best practices.  Working knowledge and/or certification with communications and network protocols and services including TCP/IP, RS232, RS485, networking knowledge (TCP, UDP, RTP, RTSP and others).  Working knowledge and/or certification for general purpose operating systems and virtualization platforms (i.e. Windows, Windows Server, Linux, VMware, CentOS, Docker, Kubernetes, etc.).  Experience and knowledge of networks, network equipment and administration null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.

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