Job Description

Job Description

Come join our team as a Executive Receptionist to help create an amazing experience for our employees and guests

As a Executive Receptionist within our Amenity Services Team , you will play a crucial role in creating a first class guest and employee experience within JPMorgan Chase’s new global headquarters at 270 Park Avenue in New York City. Working hand-in-hand with cross-functional partners within the building to ensure a seamless arrival process and navigation of the space – the Lobby Receptionist is a resource for all guests and employees to turn to should they have any questions about the building and the happenings within it. Most importantly, this position is responsible for leaving a lasting impression on all who enter the office, guaranteeing that their memorable experience stays with them well after they have left.

Job Responsibilities

• Welcome and check-in guests and employees, serving as the first point of contact in the lobby. 
• Project an air of confidence and ownership within their space – making sure guests and employees know right away that they are a helpful resource.
• Answer questions, provide way finding support, and ensure a fantastic first and last impression of each guest and employee’s visit in the lobby and throughout 270 Park’s Amenity Services managed spaces.
• Own the guest journey from arrival to hand off with their host or arrival at final destination.
• Utilize verbal, radio, and digital communications to work with cross-functional building partners to create a safe, clean, and hospitable experience.
• Be knowledgeable about the building’s layout, features, amenities, events, activations, and able to answer FAQs.
• Stay informed on all issues related to the building’s operations that could impact the guest and employee experience

Required qualifications, skills and capabilities

• 2+ years of administrative and/or hospitality experience, demonstrating a strong foundation in customer service and organizational skills
• Excellent interpersonal and communication skills, with the ability to engage with clients and colleagues professionally and warmly.
• Ability to stand for long periods, maintaining a welcoming presence at the front desk.
• Outgoing, professional, and able to work well under pressure, ensuring a calm and efficient environment
• Bachelor’s degree required
• Skills include familiarity with widely-used software packages e.g. MS Word, Excel, and PowerPoint 

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.

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