Managed Services Provider and Linux experience is required for this Customer Support Specialist, Need Linux and MSP Experience, 3rd Shift – Work From Home opening.
We need someone that is willing to work 1 weekend day (not necessarily both). Also, someone that understands that support is 24/7. This is a 100% Remote opportunity.
Responsibilities:
– Provide technical support for customers via phone, ticket system or messenger.
– Provide support in a wide range of advanced Linux and AWS server management issues.
– Use critical thinking skills to identify and resolve technical problems.
– Maintain effective communication with internal and external channels.
– Provide short-term resolutions and develop preventative measures for the longer term.
– Monitor server alerts for any performance issues and address them appropriately.
– Help create internal documentation as well as customer facing knowledge base.
– Assist in onboarding, training and mentoring new team members.
– Keep up to date with relevant technologies.
Qualifications:
– 1+ years of experience in customer service/technical support via phone or ticketing system.
– Experience as System Administrator, or End User of a Linux Operating System. OS: Ubuntu, CentOS, CloudLinux; Fundamentals: DNS, Networking, IP routing; Database: MySQL; Control Panel: cPanel, AWS.
– Managed Services Provider (MSP) experience is required.
– Experience with troubleshooting in multi-user environments.
– Hands-on experience working with AWS (EC2, CloudWatch, AutoScaling, etc.).
– General understanding of networking (TCP/IP, DNS, Routing, E-Mail).
– Demonstration of independent thinking and decision-making abilities.
– Ability to multitask, adapt to changes quickly, and to prioritize work.
– Excellent communication, availability and interpersonal skills.
– Strong troubleshooting skills in a fast-paced environment.
– Open to 24/7 support environment.
– Availability to possibly working weekends.
Benefits include medical insurance, retirement plan, PTO, etc. Salary: 80K+ DOE. Keywords: Des Plaines IL Jobs, Customer Support Specialist, Linux, Ubuntu, CentOS, CloudLinux, DNS, Networking, IP Routing, MySQL, cPanel, AWS, EC2, CloudWatch, TCP/IP, Email, Systems Administrator, Illinois Recruiters, IT Jobs, Illinois Recruiting
We help companies that are looking to hire Customer Support Specialists for jobs Des Plaines, Illinois and in other cities too. Please contact our IT recruiters and IT staffing companies today!Phone 630-428-0600 ext 12 or email us at gina@ginastechjobs.com . Click here to submit your resume for this job and others.
|
...ERWIN, TN / Tennessee. Broad River Rehab is a rapidly growing therapy company that partners with providers across all settings... ...independent and skilled nursing facilities to provide premier physical, occupational and speech therapy services. Requirements for...
...We are hiring immediately for a full time OVERNIGHT LOSS PREVENTION OFFICER position. Location : University of Texas - 1900 University Avenue, Austin, TX 78705. Note: online applications accepted only . Schedule : Full time schedule; Monday through Friday...
...Maintenance Technician-Village of Delta Manor **Immediate Opening for Maintenance Technician Presbyterian Villages of Michigan , a premier senior living and services faith-based non-profit organization, invites a dynamic individual to join our team as a Maintenance...
...relationships, and advancing causes that matter. Key Responsibilities Promote Awareness Communicate the mission and impact of our nonprofit partners to the public and potential donors. Cultivate Donor Relationships Build lasting connections with supporters,...
...changing tech world, resilience, commitment, and curiosity serve as the foundation for success as an IBM Developer.You will participate in many aspects of the software development lifecycle, such as design, code implementation, testing, and support. You will work to...