Customer Service Representative(CNDTJP00006414) Job at Amicis Global, East Hartford, CT

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  • Amicis Global
  • East Hartford, CT

Job Description

Job Title: Customer Service Representative Onsite (East Hartford, CT)
Schedule: Monday Friday, 8:30 AM 5:00 PM(Weekends off)

Job Description:

  • Conduent is seeking Customer Service Representatives to support incoming customer inquiries as the first point of contact.
  • In this role, you will assist with program information, account questions, and password reset support for the online consumer portal.
  • Success in this position requires strong communication skills, professionalism, and a passion for helping people.

Key Responsibilities:

  • Serve as the initial point of contact for consumers and providers regarding client programs.
  • Answer inbound calls and provide accurate, clear, and complete information.
  • Assist with account access and password reset issues.
  • Document all customer interactions in the call-tracking system with accuracy and detail.
  • Forward callers to leadership or appropriate CT state agencies as required.
  • Identify consumer trends, report concerns, and recommend service improvements.
  • Handle complex or escalated customer issues professionally and efficiently.
  • Meet or exceed daily performance standards for call volume, quality, and customer satisfaction.

What You'll Receive

  • Full-time employment (40 hours/week)
  • Paid training
  • Monday Friday schedule ( Weekends Off )
  • Career advancement opportunities
  • Supportive and professional work environment
  • Full benefits options

Who Thrives in This Role

  • Strong communicators-verbal and written-who can explain complex information clearly.
  • Reliable and committed individuals with strong work ethic and excellent attendance.
  • Problem-solvers who remain calm and professional in challenging customer situations.
  • Tech-comfortable individuals who can navigate multiple systems and applications.
  • People who genuinely enjoy helping others and finding solutions.
  • Able to work in a structured environment, handling a high volume of calls.

Qualifications:

Required:

  • 18+ years of age
  • High School Diploma or GED
  • Minimum 6 months of call center or customer service experience OR Associate degree or higher (no experience required)
  • Able to type at least 35 WPM
  • Must pass customer service assessment, criminal background check, and 8-panel drug screen

Preferred Skills:

  • Previous customer service or call center experience
  • Strong attention to detail and documentation accuracy
  • Ability to handle sensitive or confidential information appropriately.

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Job Tags

Full time, Monday to Friday,

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