Job Description
Job Title: Customer Service Representative Onsite (East Hartford, CT)
Schedule: Monday Friday, 8:30 AM 5:00 PM(Weekends off)
Job Description:
- Conduent is seeking Customer Service Representatives to support incoming customer inquiries as the first point of contact.
- In this role, you will assist with program information, account questions, and password reset support for the online consumer portal.
- Success in this position requires strong communication skills, professionalism, and a passion for helping people.
Key Responsibilities:
- Serve as the initial point of contact for consumers and providers regarding client programs.
- Answer inbound calls and provide accurate, clear, and complete information.
- Assist with account access and password reset issues.
- Document all customer interactions in the call-tracking system with accuracy and detail.
- Forward callers to leadership or appropriate CT state agencies as required.
- Identify consumer trends, report concerns, and recommend service improvements.
- Handle complex or escalated customer issues professionally and efficiently.
- Meet or exceed daily performance standards for call volume, quality, and customer satisfaction.
What You'll Receive
- Full-time employment (40 hours/week)
- Paid training
- Monday Friday schedule ( Weekends Off )
- Career advancement opportunities
- Supportive and professional work environment
- Full benefits options
Who Thrives in This Role
- Strong communicators-verbal and written-who can explain complex information clearly.
- Reliable and committed individuals with strong work ethic and excellent attendance.
- Problem-solvers who remain calm and professional in challenging customer situations.
- Tech-comfortable individuals who can navigate multiple systems and applications.
- People who genuinely enjoy helping others and finding solutions.
- Able to work in a structured environment, handling a high volume of calls.
Qualifications:
Required:
- 18+ years of age
- High School Diploma or GED
- Minimum 6 months of call center or customer service experience OR Associate degree or higher (no experience required)
- Able to type at least 35 WPM
- Must pass customer service assessment, criminal background check, and 8-panel drug screen
Preferred Skills:
- Previous customer service or call center experience
- Strong attention to detail and documentation accuracy
- Ability to handle sensitive or confidential information appropriately.
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Job Tags
Full time, Monday to Friday,