Job Description

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Assistant Director of Security Operations (Operations)

Long Island City , NY, United States of America

$90,000.00 -$90,000.00

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Overview

Join one of the fastest-growing and largest privately held security companies in the U.S.! Since 1998, Sunstates Security has established a reputation for providing excellent customer service and quality work environments for its team across the country. We're committed to hiring, developing, and retaining a diverse and exceptionally qualified workforce.

We reinvest in our employees by offering a benefits package that exceeds industry standards, career growth opportunities, extensive internal training, employee incentive programs, team recognition, and more. Employees are provided with the tools and knowledge they need to be successful and hands-on management support.

Recent national awards received by Sunstates include Outstanding Contract Security Company in 2022 & 2023 and INC’s America’s Fastest Growing Private Companies list.

Sunstates Security’s mission and vision statement are at the heart of everything we do, focusing all efforts on honor, integrity, and trust. If you're searching for a career with challenging and rewarding opportunities, we invite you to explore the possibilities at Sunstates Security. As a proactive security partner for some of the country's leading companies and organizations, we provide careers for talented people to become part of a successful, growing company.

Job Skills / Requirements

General Purpose of the Job

Responsible for the daily functioning and leadership of a portfolio of contract sites including operations, customer service, personnel management, security & safety in accordance with Sunstates objectives.

Essential Duties & Responsibilities

Supervisory/Leadership Functions

• Responsible for the direction, coordination, and supervision of Management, Site Supervisors and Security Officers.
• Identify and recruit new talent with the assistance of the regional office and HR department.
• Process new employees through the Sunstates Security onboarding system.
• Train, develop, motivate and empower Security Officers to effectively and efficiently oversee all day-to-day operations of the site and promote the highest standards of efficiency, profitability, customer service and ethics.
• Train subordinates on procedural guidelines, company policies, and operational & site-specific forms. Enforce consistency in policy and procedure implementation with the site(s).
• Active participation in the employee on-boarding process including new hire interviewing and selection of candidates that meet Sunstates required level of qualifications and skills, ensure hires receive appropriate training and licensure within the designated timeframe.
• Manage employee performance for the site including appraising performance; administering reward and incentive programs; coaching and staff development initiatives; corrective actions with branch management guidance. In all employment activities, will work with the appropriate supervisor to ensure that all decisions comply with company policy, federal and state regulations.
• Promote positive employee relations through meeting and developing a rapport with all internal & external customers, addressing complaints and resolving issues with regional management guidance.
• Act as the primary contact for the site and contacting the local office when necessary.
• Maintain records with the officers assigned to the site to assure full participation with the Sunstates Security LMS and training platform when applicable.

Operations

• Coordinate with Sr. Director of Security Operations to establish regional goals & objectives and communicate these with Director reports and customer(s) as required.
• Work with action plans towards goal achievement, including establishment of site and personnel quotas and/or goals.
• Manage administrative and operational functions to ensure the working schedule is accurate, projected working schedule is posted, vacation or time off requests are within company guidelines, the branch receives the scheduled weekly hours, and personnel topics are address with management guidance.
• Manage account inspections and the inspection scorecard to assure compliance and meet/exceed our commitment.
• Produce Quality Assurance checks through eHUB to assure positive results.
• Ensure that you are able to response to questions for security personnel, response to site events, or have qualifies backup when you are not able to remain available.

Cost Control & Budgetary Responsibilities

• Ensure accounts remain consistently on budgetary and service-related targets, be able to respond effectively to goal deficiencies and generate and implement action plans to remedy deficiencies and meet or exceed goals (overtime, turnover, uniform management).

Business Development & Customer Relations

• Foster a superior level of customer relations/service in order to ensure client retention and satisfaction.
• Promote Sunstates reputation of professionalism and ethics; and to create and expose new and existing opportunities and markets.

Education Requirements (All)

High School diploma or equivalent

Certification Requirements (All)

Drivers License

Additional Information / Benefits

The Sunstates customizable benefits package includes the following minimum components:

• Affordable Care Act compliant Medical Benefits Program
• Dental Insurance Program
• Free Life Insurance
• Disability Insurance
• Paid Time Off & Bereavement Leave
• Paid Holidays
• Direct Deposit or Pay Cards
• Employee Incentives
• Referral Bonuses
• Employee of the Month Award
• Education Reimbursement
• Service Awards
• Employee Involvement Initiatives
• Management Mentoring and Support
• Career Advancement
• 401K program

Only candidates who meet our rigorous employment standards and who are excellent matches for open positions (as personally verified by Site Managers) are invited to join our security team. We are proud to be an Equal Opportunity Employer and supporter of our military veterans!

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Short Term Disability, 401K/403b Plan, Pension/Retirement, Educational Assistance

This job reports to the Sr Director of Security

This is aFull-Timeposition

Relocation is not provided

Number of Openings for this position: 1

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Job Tags

Full time, Contract work, Temporary work, Work at office, Local area, Relocation,

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