Job Description

ARMED SECURITY CAPTAIN - Field Operations & Training Supervisor

Lead the Team. Shape the Culture. Help Build the Future of GCI Security.
GCI Security, Inc. – Greater St. Louis Area

POSITION SUMMARY

This isn't just a leadership role — it's a cornerstone position in the future of GCI Security. As a Security Captain , you'll oversee our field operations, overseeing a team of 8-10 Team Leads, set the standard for professionalism in the field, and work directly with executive leadership to help scale a high-performance, purpose-driven security company.

We're looking for someone who leads from the front — calm under pressure, great with people, and obsessed with raising the bar. If you're a strong communicator with management experience and a desire to build something bigger than yourself, this role is your next step.

You'll be a key player in helping design and implement officer training, improve recruiting, boost morale, and ensure our clients continue receiving the elite service they expect from GCI.

This is your opportunity to help build the most trusted, respected, and scalable private security company in the region, and long-term, has the potential to develop into an operations management role as the company scales.

Starting Pay: $25.00-27.00 per hour (based on experience and alignment with our mission).
Hours & Schedule: Flexible, full-time schedule with approximately 20 hours spent on post and 20 hours completing site check-ins and management/administrative tasks. Some evening/overnight hours required in order to touch base with evening and overnight shift officers.

ABOUT US

At GCI Security, we believe great security is about more than having someone on-site — it's about trust, presence, and purpose. We were the first company to provide private security services to local taxing districts in St. Louis, and we continue to lead the way through professional, worry-free service that protects what matters most.

Our mission is clear: Built to empower. Driven to protect. Trusted to deliver worry-free guarding at the highest standard.

We serve private neighborhoods, corporate offices, retail properties, industrial sites, and more — delivering proactive protection through visible presence, responsive communication, and unmatched service.

At GCI, we don't just fill shifts — we build careers. Our company is grounded in five core values that shape every hire, every promotion, and every client relationship:  Professionalism. Accountability. Growth. Communication. Integrity.

If you're someone who sees leadership as a responsibility — not a title — and wants to help build the most scalable security team in the region, you'll fit right in.

BENEFITS

• Flexible scheduling
• Paid time off
  
• Real career growth, from field to executive career paths
• Supportive, hands-on leadership
• Performance-based bonuses & recognition
• Diverse sites and roles
• Licensing-reimbursement program
• Uniform & equipment reimbursement programs

OBJECTIVES

• Lead by example and set the tone for field operations, officer conduct, and post performance.
• Supervise, support, and mentor officers across multiple client locations and shifts.
• Collaborate with the executive team to design and execute officer development, recruiting, and morale-boosting initiatives
  
• Collaborate with the executive to design and execute officer training programs including modules in leadership, de-escalation, emergency response, crisis intervention, incident reporting, and customer service.
• Coach and hold team members accountable to GCI's standards, policies, and post procedures.
• Conduct field audits, quality checks, and client check-ins to ensure consistent, worry-free service for our clients.
• Assist with onboarding, post training, and site setup for new accounts and officers.
• De-escalate conflict, address officer issues, and resolve client concerns with clarity and professionalism.
• Communicate consistently with leadership to provide field-level insights and improvement opportunities.
• Contribute to a high-performing, values-aligned leadership culture inside GCI.
• Represent the GCI brand in the field with pride, consistency, and clarity of mission.

COMPETENCIES

• Leads with integrity, presence, and clarity — even under pressure.
• Strong communicator: listens actively, speaks with authority, and documents thoroughly.
• Holds others accountable without sacrificing team morale or respect.
• Comfortable navigating challenging personnel or client issues.
• Strong understanding of private security best practices and Missouri regulations.
• Growth-minded: always looking for ways to improve systems, people, and outcomes.
• Proactive thinker who anticipates problems and takes ownership of results.
• Organized, responsive, and adaptable to the needs of a fast-moving company.
• Earns the trust of officers, clients, and leadership through professionalism and follow-through.

EDUCATION AND EXPERIENCE

• Must be at least 21 years of age.
• High school diploma or equivalent required.
• Must have an armed security license or the ability to obtain one prior to employment (required)
  
• Must have 5 years of armed security, law enforcement, or military experience (required).
• Must have 5 years of supervisory experience in security or a related field (required).
• Must pass a comprehensive background check and drug screening.
• Must demonstrate firearms proficiency and pass a weapons qualification.
• Must have reliable transportation to and from assigned job sites.
• Must have a flexible schedule to fill vacant posts on short notice, if needed.
• Must be authorized to work in the United States.

PHYSICAL REQUIREMENTS

• Must be able to stand and walk for extended periods (up to 8–12 hours per shift).
• Ability to patrol on foot or in a vehicle, depending on assignment.
• Must be able to respond quickly to emergencies and navigate stairs, uneven surfaces, or outdoor conditions.
• Work may occur indoors or outdoors in various weather conditions, including heat, cold, and rain.
• Must be able to lift and carry up to 25 lbs, and wear protective or tactical gear as needed.
• Must maintain a high level of mental focus and physical readiness during all shifts.

COMMITMENT TO DIVERSITY

GCI Security is proud to be an equal opportunity employer. We believe that great security starts with great people — and that means building a team with diverse backgrounds, experiences, and perspectives.

We hire and promote based on professionalism, performance, and alignment with our values —  not  on race, religion, gender, sexual orientation, age, disability, or background.

Our commitment is to create an inclusive, respectful workplace where everyone has the opportunity to grow, lead, and protect with purpose.

YOUR NEXT STEP COULD BE THE ONE THAT CHANGES EVERYTHING

If you're the kind of leader who wants to shape a company, not just manage a post, we want to talk. Qualified candidates will be contacted for a personal interview with GCI's executive team.

To be considered for this role, please fill out the application and questionnaire IN FULL. Applicants who do not fill out the application and questionnaire in its entirety will not be considered.

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